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American Express Voice Requirement for Grads and PUC | DAY SHIFT | SAL UPTO 4.2LACS 1646 views2 applications

Job Description

  • Deliver extraordinary customer care by responding to questions concerning customer accounts for different American Express Products spanning across Consumer segment & Corporate segment in a fast paced, structured customer care environment.
  • Process card applications in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling
  • Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times
  • Grow and nurture customer relationships on every interaction that results in measurable Customer value
  • Document necessary account information and offer custom solutions that benefit the customer.
  • Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
  • Balance customer interests with the interests of American Express
  • Deliver Employees, Customers and Shareholder metrics as per goals
  • Resolve all customer queries and follow established problem ticket recording procedures as appropriate.
  • Gather relevant information from customers as required and update it accurately to facilitate the decision process
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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Address:
Rivera Manpower Services:
#8,samsung plaza
2nd floor,btm 2nd stage
near to water tank
next to ccd

Reporting Time: 12 PM

Person to meet: ANURAG JAIN

Kindly mention “Anurag” on top of your resume. In case of any issue or doubt, feel free to contact me on 8884777967
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Rivera Manpower Services

BTM Office Address

Rivera Manpower Services,
#8, 2nd Floor, samsung plaza building,
100ft road, BTM layout 2nd stage,
Bangalore – 560076

Contact Details

Job Seekers:
7829336202 / 7829336034 / 8884777961

Corporate: 9986267393

Indiranagar Office Address

#8, 2nd Floor,CMH Road,Indiranagar, Binnamangala1st Stage,Top of jammu kashmir Bank, Landmark: Indiranagar Metro Station, Bengaluru – 560038