- Deliver extraordinary customer care by responding to questions concerning customer accounts for different American Express Products spanning across Consumer segment & Corporate segment in a fast paced, structured customer care environment.
- Process card applications in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling
- Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times
- Grow and nurture customer relationships on every interaction that results in measurable Customer value
- Document necessary account information and offer custom solutions that benefit the customer.
- Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
- Balance customer interests with the interests of American Express
- Deliver Employees, Customers and Shareholder metrics as per goals
- Resolve all customer queries and follow established problem ticket recording procedures as appropriate.
- Gather relevant information from customers as required and update it accurately to facilitate the decision process
Rivera Manpower Services:
2nd floor,btm 2nd stage
near to water tank
next to ccd
Reporting Time: 12 PM
Person to meet: ANURAG JAIN