HI WARM GREETING FROM RIVERA MANPOWER SERVICES
Huge job openings for a leading E-Commerce firm for Social media
(Candidates please call the numbers or SMS if in case the recruiters are busy)
For further details please contact below given numbers
Customer Delight – Social Media (Associate/Sr Associate Level)
A key role in our overall social media space for providing customer satisfaction across all social platforms. This role will work within the customer care team and would require coordination with
internal teams like sales and marketing from time to time in order to solve customer’s product and campaign related queries.
Proactively attend all the queries, complaints, requests across the company’s social media platforms
Raise issues to the concerned teams and follow up for resolutions
Proactively and continuously keep the customer and stakeholders informed about the status of the problem
High level of individual discretion to ensure customer satisfaction and business success
Build credibility with customers by empathizing with their problem in words, proactively understand their needs and respond promptly
DIRECT WALK-INS TO COMPANY LOCATION NOT ALLOWED / ONLINE SUBMISSION OF APPLICATION NOT ALLOWED.