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DIRECT WALK-INS TO COMPANY LOCATION NOT ALLOWED / ONLINE SUBMISSION OF APPLICATION NOT ALLOWED.
Client List: Ernst Young (EY) / IBM / Dell / Hewlett-Packard (HP) / Siemens / Infosys / Amazon / American Express (AMEX) / HGS / Gallagher Solutions / Capita Solutions / Altisource / First Advantage / JP Morgan Chase / Pole to Win (Japanese based company) / 24 / Mphasis / TCS / Swiggy / Accenture / Azuga / Tesco / Cognizant / Aegis / WNS / Myntra / Urban Ladder
(Candidates please call other numbers or SMS if in case the recruiters are busy)
As an Engagement Specialist, you will be responsible for fulfilling customer demands and enhancing customer experience to ensure seamless shopper experience.Your unique people skills and insights allow us to get out in front of problems and proactively help customers with potential troubles.
What you’ll do?
Provide an exceptional experience to our customers across all touchpoints including calls, chats and emails
Take ownership of customer experience and related processes and proactively look for ways to find solutions for potential problems.
Work with our vendor partners to troubleshoot issues related to reservations and customer feedback
Collect & analyze customer feedback to help improve processes and business functions across the company
Instill a strong customer-centric culture and keeping everyone focused on what really matters: helping our customers and improving their experience with us.
Collaborate with shift managers to help improve processes and outbound communication with our customers
Collaborate with colleagues to improve internal reporting and track key performance metrics within the team.
Who are you?
Customer centric: Obsessed with customer experience and genuinely empathise with our users
Flexible and open to new learning experiences
Communication: Excellent written and oral communication skills
Process-oriented: Love the idea of interworking systems and structured processes
Multi-tasker: Excellent time management and prioritization skills and can handle multiple tasks with ease
Problem-solver: Get things done, no matter what.
Self-starter: Strong initiative and ability to figure things out by yourself
Bonus: 1+ year(s) experience, preferably in operations or customer success
Salary: INR 2,50,000 – 4,00,000 P.A. Performance Based Incentive/shift Allowance/over TIME Allowance.
Role:Associate/Senior Associate -(NonTechnical)
Employment Type:Permanent Job, Full Time