Hotline: +91 9986267393 | +91 7795561822

Hiring Customer Success Manger For leading German based Product Firm!! 197 views7 applications

Roles & Responsibility :

 

  • own and develop a portfolio of circa 10-15 Strategic & Enterprise customers
  • …be accountable for retention, adoption and upsell
  • …deliver and communicate value for our customers, throughout the entire customer lifecycle
  • …be responsible to define success plans, support change and help your customers achieve their desired outcomes out of using Celonis
  • …actively engage with stakeholders at all levels of the organization (including C-Level), through different dedicated touchpoints
  • …develop a deep understanding of customer needs, use cases, and objectives in order to ensure that the Celonis platform is properly leveraged to achieve them
  • …own key activities in the customer lifecycle, such as Adoption Workshops, QBRs (Quarterly Business Reviews) and support implementations, driven by our internal Consulting teams or external partners
  • …own the renewal forecast for your Book of Business and actively monitor and report on the overall well-being of customers, tracking key health and usage indicators
  • …serve as a point of escalation for key customer issues and ensure swift resolution, aligning effectively with internal and external stakeholders
  • …actively drive customer advocacy through case studies and references

You…

  • …have 5+ years of experience as a Customer Success Manager within the SAAS industry OR as a Consultant (ideally in IT projects, such as Change Management, etc…) working with large Enterprise customers
  • have strong communication skills
  • …can easily understand and break down complex business processes and datasets
  • have strong business acumen and ideally already an understanding of different industries, their processes and key KPIs
  • … are capable of building and navigating long term relationships with executives and key stakeholders
  • are looking for a product that you can push with passion and drive
  • …are passionate about making customers successful
  • …are self-motivated, proactive team player with innovative ideas to inspire customer loyalty

We…

  • … see people as the fundamental pillar of our success. Therefore, we invest into the personal growth and skill development of each individual alongside with the strength finder test
  • offer attractive compensation models (best-in-class salary, stock option packages, employee referral bonus, family service, flexible working hours, )
  • … are visionary and one of the fastest growing Software-Unicorns in the world
  • are experts in the field of Process Mining – the new Celonis Execution Management System provides a set of instruments and applications: the EMS offerings help companies manage every facet of execution management from analytics, to strategy and planning, management, actions and automations
  • distinguish ourselves through a unique combination of innovative start-up atmosphere paired with great professionalism and self-responsible work
  • Call us book your interview slots : 9986267393 / riveramanpowerservices@gmail.com
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Rivera Manpower Services

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Rivera Manpower Services,
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