Roles & Responsibility :
- own and develop a portfolio of circa 10-15 Strategic & Enterprise customers
- …be accountable for retention, adoption and upsell
- …deliver and communicate value for our customers, throughout the entire customer lifecycle
- …be responsible to define success plans, support change and help your customers achieve their desired outcomes out of using Celonis
- …actively engage with stakeholders at all levels of the organization (including C-Level), through different dedicated touchpoints
- …develop a deep understanding of customer needs, use cases, and objectives in order to ensure that the Celonis platform is properly leveraged to achieve them
- …own key activities in the customer lifecycle, such as Adoption Workshops, QBRs (Quarterly Business Reviews) and support implementations, driven by our internal Consulting teams or external partners
- …own the renewal forecast for your Book of Business and actively monitor and report on the overall well-being of customers, tracking key health and usage indicators
- …serve as a point of escalation for key customer issues and ensure swift resolution, aligning effectively with internal and external stakeholders
- …actively drive customer advocacy through case studies and references
You…
- …have 5+ years of experience as a Customer Success Manager within the SAAS industry OR as a Consultant (ideally in IT projects, such as Change Management, etc…) working with large Enterprise customers
- have strong communication skills
- …can easily understand and break down complex business processes and datasets
- have strong business acumen and ideally already an understanding of different industries, their processes and key KPIs
- … are capable of building and navigating long term relationships with executives and key stakeholders
- are looking for a product that you can push with passion and drive
- …are passionate about making customers successful
- …are self-motivated, proactive team player with innovative ideas to inspire customer loyalty
We…
- … see people as the fundamental pillar of our success. Therefore, we invest into the personal growth and skill development of each individual alongside with the strength finder test
- offer attractive compensation models (best-in-class salary, stock option packages, employee referral bonus, family service, flexible working hours, )
- … are visionary and one of the fastest growing Software-Unicorns in the world
- are experts in the field of Process Mining – the new Celonis Execution Management System provides a set of instruments and applications: the EMS offerings help companies manage every facet of execution management from analytics, to strategy and planning, management, actions and automations
- distinguish ourselves through a unique combination of innovative start-up atmosphere paired with great professionalism and self-responsible work
- Call us book your interview slots : 9986267393 / riveramanpowerservices@gmail.com