Hotline: +91 9986267393 | +91 7795561822

Hiring Training Manager – SOFT Skills /E Commerce /CTC UPTO 12lac 68 views3 applications

    • HI Warm Greetings

 

    • *CANDIDATES PLEASE NOTE : CALLS HAVE TO BE MADE TO OUR DESIGNATED RECRUITMENT CONSULTANTS MENTIONED BELOW TO BOOK AN INTERVIEW SLOT IN OUR OFFICE. ANY REFERENCES WOULD BE HIGHLY APPRECIATED.

 

    • DIRECT WALK-INS TO COMPANY LOCATION NOT ALLOWED / ONLINE SUBMISSION OF APPLICATION NOT ALLOWED.

 

    • Client List: Ernst Young (EY) / IBM / Dell / Hewlett-Packard (HP) / Siemens / Infosys / Amazon / American Express (AMEX) / HGS / Gallagher Solutions / Capita Solutions / Altisource / First Advantage / JP Morgan Chase / Pole to Win (Japanese based company) / 24[7] / Mphasis / TCS / Swiggy / Accenture / Azuga / Tesco / Cognizant / Aegis / WNS / Myntra / Urban Ladder .

 

    • (Candidates please call other numbers or SMS if in case the recruiters are busy)

 

    • SMITHA -8884777961

 

    • Openings available:

 

    • Position Manager Training Contact center

 

    • Minimum Skills / qualifications Graduation

 

    • Work experience as BPO training manager managing frontline and escalation training teams

 

    • Demonstrated experience in curriculum and training design, training principles, Training need identification.

 

    • Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc)

 

    • Excellent communication(Verbal and written) and leadership skills

 

    • Able to work with others in a fast-paced, team environment and to interact effectively with all levels of management and partners

 

    • Results oriented with excellent communication and interpersonal skills, can work individually with minimal or no supervision

 

    • Experience with advancedMS Excel, Powerpoint, word

 

    • Knowledgeable of the Adult Learning Theory and Instructional Methodologies is an added advantage

 

    • About Contact center

 

    • The contact center for Myntra caters to various touch points of Customer connect namely Voice, email, chat and Social media.

 

    • The team also compromises of the escalation desk who caters to escalations across all channels and CEO escalations

 

    • The training team consists of seasoned trainers managing in-house and partner location trainings and refresher trainings

 

    • Job Description and responsibilities Manage a team of trainers across MyntraJabong

 

    • Partner management across 3-4 locations ensuring training SOPs are being adopted and partnering for learning curve reduction

 

    • Proactively identifying training gaps and build modules and processes to bridge them

 

    • Work with trainers on skill development

 

    • Work with partner and process owners to create a prioritized list of training needs

 

    • Identify and recommend ways for training methodologies and learning curve improvement

 

    • Use technology to improve training outcomes and measurements

 

    • Work with departmental managers to outline the specific data needs

 

 

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Rivera Manpower Services

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