Hotline: +91 9986267393 | +91 7795561822

Huge Openings for Banking Voice ( Fraud & Claims – Specialist II) 282 views2 applications

 

Job Description

    • Claims and Fraud Hotline – Specialist II-

 

    • Leading global financial services firm, established over 200 years ago:

 

    • We are the leader in investment banking, financial services for consumers and small businesses,

 

    • commercial banking, financial transaction processing, and asset management.

 

    • We have assets of $2.5 trillion and operations worldwide

 

    • We operate in more than 100 markets.

 

    • Our wholesale businesses include Management, Commercial Banking and the

 

    • Corporate & Investment Bank which provide products and services to corporations, governments,

 

    • municipalities, non-profits, institutions, financial intermediaries and high-net worth individuals and

 

    • families.

 

    • Our corporate functions support the entire organization and include the following functions: Accounting,

 

    • Audit, Finance, Human Resources, Operations, and Technology.

 

    • Roles and Responsibilities: (Voice operational and Rotational Shifts and Week-off)

 

    • Take ownership of each customer while empathizing and prioritizing customer needs

 

    • Resolve conflicts and manage customer expectations

 

    • Determine customer needs and provide appropriate solutions through relationship building

 

    • Effective verbal and written communication with both external and internal customers

 

    • Document customer account activities thoroughly and concisely

 

    • Engage in interactive dialogue with customers through active listening

 

    • Approach problems logically and with good judgment to ensure the appropriate customer outcome

 

    • Make appropriate decisions on behalf of the customer quickly and effectively

 

    • Effectively prioritize work to ensure efficiency

 

    • Conduct research as needed

 

    • Critical thinker and ability to exercise independent judgment

 

    • Accuracy and attention to detail

 

    • Required to abide by all applicable regulatory and department practices and procedures

 

    • Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools

 

    • Fluency in Windows Operating Systems and Microsoft Office tools

 

    • Undergraduate/ Graduate with min 6 months international voice contact center experience. Open to

 

    • rotational shifts and week-offs
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Rivera Manpower Services

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