Hotline: +91 9986267393 | +91 7795561822

Social Media Advisor /social Media Specialist for E Commerce Giant 55 views

    • HI Warm Greetings

 

    • *CANDIDATES PLEASE NOTE : CALLS HAVE TO BE MADE TO OUR DESIGNATED RECRUITMENT CONSULTANTS MENTIONED BELOW TO BOOK AN INTERVIEW SLOT IN OUR OFFICE. ANY REFERENCES WOULD BE HIGHLY APPRECIATED.

 

    • DIRECT WALK-INS TO COMPANY LOCATION NOT ALLOWED / ONLINE SUBMISSION OF APPLICATION NOT ALLOWED.

 

    • Client List: Ernst Young (EY) / IBM / Dell / Hewlett-Packard (HP) / Siemens / Infosys / Amazon / American Express (AMEX) / HGS / Gallagher Solutions / Capita Solutions / Altisource / First Advantage / JP Morgan Chase / Pole to Win (Japanese based company) / 24[7] / Mphasis / TCS / Swiggy / Accenture / Azuga / Tesco / Cognizant / Aegis / WNS / Myntra / Urban Ladder .

 

    • (Candidates please call other numbers or SMS if in case the recruiters are busy)
    • Chethana -7829336034
    • Smitha – 8884777961
    • neha -7829336202
    • Vijay – 8884444052
    • Kshama-7829336017
    • Reshmee-8884496982
    • Priya-7829336034

 

    • Urgent opening for Social Media Specialist having experience in customer service responding to customer’s and client on social media platform

 

    • Key Responsibilities:

 

    • Connect and Interact with customers on Social Platforms including but not limited to Facebook, Twitter, LinkedIn and Blogs

 

    • Compose responses independently and in accordance with processes guidelines

 

    • Provide professional yet personalized experience on all interactions with the customers on Social Platforms

 

    • Should be an expert in leading Social Practices

 

    • Lead and leverage Social Media to meet the brand & customers objectives, should be an expert in Social innovation, social media measurement / analytics, expertise in social media ads is quintessential

 

    • Excellent interpersonal skills, with the ability to troubleshoot functional and non- functional issues correctly and clearly to external customers and internal stakeholders

 

    • Perform post resolution follow-ups to help requests / to follow up on cases till closure flawlessly

 

    • Ability to work independently and make decisions with little or no guidance

 

    • Handle high anxiety customers with a composed attitude

 

    • Should be willing to work for the customer without having constraints to timings/shifts

 

    • Should be flexible in learning different processes and be cross-skilled

 

    • Make improvement suggestions on products and services from customer feedback for better service delivery

 

    • Requirements:

 

    • Excellent communication skills and fluency in English.

 

    • Demonstrable social networking experience and social analytics tools knowledge

 

    • Proven working experience in social media or related fields (added advantage)

 

    • Positive attitude, detail and customer oriented with good multitasking and organisational ability

 

    • You must be a social media software whiz kid. We need you to listen in – monitor social media conversations and tell us whats going on

 

    • To keep abreast of the latest trends in social media and advice the marketing lead on their pros and cons. Be the first mover

 

    • In depth knowledge of all social media channels

 

    • Ability to work independently and make decisions with little or no guidance

 

    • A can- do attitude

 

    Minimum 1 of year experience handling customer escalations on social media platforms.

Salary: INR 2,25,000 – 4,50,000 P.A. Performance Based Incentive/shift Allowance/over TIME Allowance.

Industry:BPO / Call Centre / ITES

Functional Area:ITES BPO KPO LPO Customer Service Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Employment Type:Permanent Job, Full Time

Apply for this job
Share this job

Rivera Manpower Services

BTM Office Address

Rivera Manpower Services,
#8, 2nd Floor, samsung plaza building,
100ft road, BTM layout 2nd stage,
Bangalore – 560076

Contact Details

Job Seekers:
7829336202 / 7829336034 / 8884777961

Corporate: 9986267393

Indiranagar Office Address

#8, 2nd Floor,CMH Road,Indiranagar, Binnamangala1st Stage,Top of jammu kashmir Bank, Landmark: Indiranagar Metro Station, Bengaluru – 560038