Hotline: +91 9986267393 | +91 7795561822

Drive @ Rivera For IBM/ Technical Support / Voice Process/ 4.2L

Job description

Greetings from Rivera Manpower Services!

Currently we are hiring for IBM for a Technical process, Please go through the job description given below and call on the given number for any further clarification.

For more information contact the number given below:

Afeefa – 8981749209

afeefa.rivera@gmail.com

(Kindly WhatsApp if the number is busy)

 

Calls can be made from 9:30am to 6:30pm on any Weekday.

As Tech Support Associate, you are responsible to effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention; maintain poise and professionalism even with very difficult and demanding customers.

Responsibilities:

  • Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
  • Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
  • Providing remote Infrastructure support delivery and performing problem cause analysis
  • Collaborating with fellow support colleagues and other internal organizations to provide superior customer service .

 

Required Technical and Professional Expertise :

  • Minimum of up to 0-4 years of experience in IT Industry.
  • Graduation is mandatory.
  • Proficient to ensure customer issues are resolved in the most timely and effective manner possible.
  • Demonstrable ability to handle various tasks or projects with changing priorities.
  • Experience to utilize available time efficiently in order to achieve effective and efficient results.
  • Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.

 

Perks and Benefits:

*Attractive Incentives

*Bonus

*Incentives

*Shift Allowance

Note: Freshers who have graduated recently having all the educational certificates can also apply. Candidates must possess excellent communication skills.

Regards,

Afeefa – 7829336184

afeefa.rivera@gmail.com

Rivera Manpower Services

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Contact Details

Job Seekers:
7829336202 / 7829336034 / 8884777961
Corporate: 9986267393 / 8549840008

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