Hotline: +91 9986267393 | +91 7795561822

Hiring 4 Senior Executive/ L2/ Escalation Desk/ SAL UPTO 5lpa

    • HI WARM GREETING FROM RIVERA MANPOWER SERVICES…

 

    • CANDIDATES PLEASE NOTE : CALLS HAVE TO BE MADE TO OUR DESIGNATED RECRUITMENT CONSULTANTS MENTIONED BELOW TO BOOK AN INTERVIEW SLOT IN OUR OFFICE. ANY REFERENCES WOULD BE HIGHLY APPRECIATED.

 

    • DIRECT WALK-INS TO COMPANY LOCATION NOT ALLOWED / ONLINE SUBMISSION OF APPLICATION NOT ALLOWED.

 

    • Job Description :

 

    • A key role in our overall social media space for providing customer satisfaction across all social

 

    • platforms. This role will work within the customer care team and would require coordination with

 

    • internal teams like sales and marketing from time to time in order to solve customers product and

 

    • campaign related queries. One key expectation from the person handling this responsibility will be to

 

    • improve brand image on complaints and grievance handling mechanism.

 

    • Responsibilities:

 

    • Proactively attend all the queries, complaints, requests across the companys social media

 

    • platforms

 

    • Raise issues to the concerned teams and follow up for resolutions

 

    • Proactively and continuously keep the customer and stakeholders informed about the status

 

    • of the problem

 

    • High level of individual discretion to ensure customer satisfaction and business success

 

    • Build credibility with customers by empathizing with their problem in words, proactively

 

    • understand their needs and respond promptly

 

    • Accurately document all customer issues via emails and customer support tools, adhere to the

 

    • process and follow-up timely

 

    • Highlight the noise in the social space to the key stakeholders within the organization and

 

    • ensure speedy resolutions

 

    • (Candidates please call other numbers or SMS if in case the recruiters are busy)

 

    • Palak 7829330187

 

    • Aditi 9916373388

 

    • Smitha 8884777961

 

    Vijay 8884444052

 

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Rivera Manpower Services

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BTM Office Address

Rivera Manpower Services,
#8, 2nd Floor, samsung plaza building,
100ft road, BTM layout 2nd stage,
Bangalore – 560076

Contact Details

Job Seekers:
7829336202 / 7829336034 / 8884777961
Corporate: 9986267393 / 8549840008

Indiranagar Office Address

#8, 2nd Floor,CMH Road,Indiranagar, Binnamangala1st Stage,Top of jammu kashmir Bank, Landmark: Indiranagar Metro Station, Bengaluru – 560038