Hotline: +91 9986267393 | +91 7795561822

Hiring For Operation Manager/Program Sales/Sal – 12Lac

Job description

Warm Greetings from Rivera manpower services

Note : Candidates should have relevant experience

For more details contact

Afeefa – 7829336184

afeefa.rivera@gmail.com

Position : Operations Manager  Program Sales
Experience : 8-10 yrs Location : Bangalore
About Regalix
Regalix is an award-winning Global Innovation company that leverages technology and marketing to help
companies grow. We create successful ventures with our clients through co-innovation and idea-driven
frameworks that inspire companies to think differently. We bring ideas to life by envisioning new companies,
developing brands, engineering products, and designing technology platforms. Founded in 1998, Regalix Is based
in Palo Alto. Our Silicon Valley setting has enabled us to stay ahead of emerging trends in digital technology and
marketing. For over a decade, we have provided complete marketing services Social, Mobile, Content, Multi-
channel Campaigns, Technology Development, and Analytics to companies such as Google, CA Technologies,
Citi, Apple, eBay, Cisco, VMware, NetApp, Cypress, LSI, Keynote, and MetricStream.
Role Context:
Reporting to the Operations Head, the Manager will lead a team of Team leaders and/or Associate Managers.
He/She is accountable for achieving key company objectives while ensuring an exceptionally high level of service
and creating a positive work environment. The Manager will also play a key role in building a customer-centric
team by scaling and coaching the team and improving our processes through constant innovation.
Roles & Responsibilities:
Operations  50%
• Oversee overall planning and performance
• Ownership for overall delivery of service level components, quality and productivity targets
• Define success metrics, establish productivity, quality, and sales standards, determine operational
strategies
• Develop and maintain a deep understanding of our Marketing Solutions product portfolio and industry
knowledge to be able to guide your team through difficult customer engagements
• Develop and implement best practices and key metrics for your team to provide world class new
customer education and onboarding
• Partner closely with LinkedIn POCs to align goals and incentives for the overall health of the business
• Conduct needs assessments, performance reviews, capacity planning, and cost/benefit analyses
• Improve operational systems, processes and policies to build efficiency – analyse workflows, identify
waste and inefficiency and implement corrective actions
• Anticipate Operational risks and proactively define action plans to mitigate them
• Oversee the planning and scheduling functions and suggest improvements to ensure we meet our SLAs
• Explore new business/revenue opportunities within the existing client base
• Coordinate and manage assigned capability roles
• Responsible for development and administration of account P&L
• Lead daily Operations by organizing huddles and planning team wide communications

  • Facilitate coordination and communication between support functions.
    • Collaborate with the Quality management team to identify and alleviate bottlenecks and friction points
    • Contribute to and oversee short and long-term organizational planning and strategy
    • Lead bi-annual ramp-ups, including recruiting, on-boarding, training, coaching, and off-boarding
    Leadership -30%
    • Supervise, coach, train and inspire a team of team leaders in order to improve effectiveness, efficiency
    and personal growth
    • Coach and develop team members to be resilient in the face of challenges and setbacks and help them
    distinguish between whats relevant to make sense of complex situations
    • Conduct performance reviews and establish development plans
    • Monitor team workload and KPIs
    • Employee engagement and retention
    • Act as an escalation point for complex cases
    • Build strong relationships with client counterparts
    • Being a key point of contact for internal and external clients
    Process improvement  20%
    • Lead sales operations by implementing continuous improvements in order to reduce cost and improve
    quality
    • Identify areas of opportunities in our services and contribute to the development of systems, tools, and
    processes to realize those opportunities.
    • Influence product enhancements, collaborating closely with marketing, product, and other cross-
    functional teams
    • Research and recommend new technologies to increase efficiencies and capabilities
    • Collect data, build and present business cases to senior management
    • Represent Customer experience during the end-to-end implementation of new tools and features,
    working closely with various stakeholders
    Qualification, Experience, Skills:
    • Bachelors degree in Business, Engineering, Marketing, or a related field, MBA an asset
    • A minimum of 8-10 years experience in a similar management role
    • A minimum of 3-5 years experience in an OM role managing a team of 75 people or more
    • Managed multiple projects at the same time
    • Experience in sales, customer support, account management, marketing, or consulting
    • Experience working against assigned revenue targets and driving sustainable growth
    • Experience motivating, inspiring, and driving teams to achieve sustainable growth
    • Hands-on experience in setting and managing budgets
    • Advanced knowledge of Microsoft Excel and the Google Suite • Excellent written and verbal communication skills
    • Experience applying process excellence methodologies and tools in a service environment
    • Previous experience successfully managing a remote team, an asset

Skills:
• Highly analytical and detail oriented
• Proven ability to manage high volume of requests of various complexity, prioritize, plan, and delegate.
• Proven ability to manage and lead large-scale projects
• Team player with solid leadership skills and a capacity to develop leaders

Regards

Afeefa

7829336184

Rivera manpower services

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BTM Office Address

Rivera Manpower Services,
#8, 2nd Floor, samsung plaza building,
100ft road, BTM layout 2nd stage,
Bangalore – 560076

Contact Details

Job Seekers:
7829336202 / 7829336034 / 8884777961
Corporate: 9986267393 / 8549840008

Indiranagar Office Address

#8, 2nd Floor,CMH Road,Indiranagar, Binnamangala1st Stage,Top of jammu kashmir Bank, Landmark: Indiranagar Metro Station, Bengaluru – 560038