Hotline: +91 9986267393 | +91 7795561822

Hiring For Operation Supervisor For Leading Investment Banking Company

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DESIGNATION-OPERATIONS SURPERVISOR

JOB DESCRIPTION

*Manage a Team of about 100 Members, with 5 to 6 Direct Reports & the remaining reporting to his/her DRs
*Provide Leadership, Direction & Vision to the Team
*Responsible for the Group’s deliverables in line with CCB priorities.
*Ownership of all Process SLAs and accuracy.
*Ownership, resolution of Customer Impact issues, Service Failures, implementation of preventive measures.
*Establish a Culture & mindset of ‘Customer comes First’ in all teams
*Collaboration with Managers across the Globe to help the organization meet its Objectives
*Work on Succession Planning within the team at all levels
*Establish sound Employee Engagement Practices related to Objectives Setting, *Appraisals, Development Plans, Retention Strategies, Employee Motivation
*Foster Continuous Improvement Culture within the Team
*Establish Efficient Hiring practices & ensure right quality talent is hired
*Give Direction & help provide Mobility to Top Talent
*Establish an environment of Risk Awareness, controls & compliance, through planned inspection, results review, Process & metrics review, action plans for red flags, deviations
*Drive Capacity Planning exercise within teams, on a periodic basis & implement necessary steps
*Track effectiveness of BCP Plans & ensure Control Self Assessment action plans are implemented within the stipulated time frame
*Provide Direction during Change Management events & proactively prepare the teams to respond to the same
*Play a leadership role in strategic projects involved in or assigned
*Work on the Annual Department Budgets, Monthly Forecast Changes, identification of Risks & Opportunities to the Budget
*Develop & drive implementation of Annual & 3 year Business plans

Qualification:
Graduate with around 8 to 12 years of experience, including Data research, Processing and People Management.
Previous experience in banking is preferred
Providing leadership and Supervising daily business function for Team performing research, validation and reporting for ATM process and manage Control functions and Quality review

Skills:

Leadership Skills:
-Develop and lead team of front line managers
-Lead by example and coach on key behaviours to drive results
-Responsible for performance management
-Select and retain talent
-Identify ways to support inclusion and diversity
-Customer Focus
-Resolve complex and escalated employee and customer problems and inquires
-Operate with urgency and meet deadlines
-Focus on the customer, the organizations business goals and systems
Knowledge of Banking Products
Communication Skills

-Strong verbal and written communication skills
-Ability to influence internal and external business partners
-Relationship management
-Knowledge of professional discipline and applies knowledge to influence decisions
-Problem Solving Skills
-Ability to delegate tasks
-Conflict resolution skills
-Prioritize diverse workloads
-Recommends and implements enhancements to improve effectiveness and efficiency of services and systems
Analytical Skills

-Participates in development of goals and execution of strategy
-Execution of control initiatives
-Required to abide by all applicable regulatory and department practices and procedures
Computer Skills:

-Strong knowledge interpreting and analysing data
-Expert experience using Windows Operating Systems and Microsoft Office tools

FOR FURTHER DETAILS
CONTACT-

Aditi   9916373388
Swathi   9916810679
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Rivera Manpower Services

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BTM Office Address

Rivera Manpower Services,
#8, 2nd Floor, samsung plaza building,
100ft road, BTM layout 2nd stage,
Bangalore – 560076

Contact Details

Job Seekers:
7829336202 / 7829336034 / 8884777961
Corporate: 9986267393 / 77955 61822

Indiranagar Office Address

#8, 2nd Floor,CMH Road,Indiranagar, Binnamangala1st Stage,Top of jammu kashmir Bank, Landmark: Indiranagar Metro Station, Bengaluru – 560038