Hi Warm Greeting,
Huge job opportunities under one roof!!Spot offers!!Make the best use of the opportunity. Your hunt is just a call away. Dial- 7829330187 Palak
Domain: E Commerce
Process: Quality Analyst
Salary: Max 4.5 LPA
- Quality Analysts are responsible to audit calls, monitor email transactions and accurately measure qualitative performance of a Champion. The measured performance need to be coached on for higher performance within agreed timelines. They play the role of a classroom facilitator, coach and supervisor. Quality Analysts need to demonstrate effective leadership skills through developing awareness and knowledge of SWIGGY values, customer service skills, computer skills, product, policies and procedures.
- The two objectives of this role are to drive effectively qualitative performance and superior customer experience of the Customer Connect Team.
- Transaction Monitoring (Phone / Email/Chat)
- Giving feedback
- Prepare MIS/reports
- Performing training need analysis.
- Process improvement.
- Leading and participating in calibration sessions.
- Improving performance through interventions.
- Keep in touch with Customers and Processes through taking calls for
- stipulated amount of time
- Provide timely, accurate and effective feedback to Champion regarding job performance
- Take escalated calls, approve adjustments and monitor Champions for quality
- Create development plans for champions geared to drive world class results
- Complete administrative functions such as maintaining attendance, addressing disciplinary issues etc.
- Partner with HR when initiating corrective action on timely basis
- Analyze, suggest, develop, implement and evaluate training and coaching
No.8, 2nd Floor,
100ft Ring Road,
BTM 2nd Stage,
Next To Vodafone,
Bengaluru, Karnataka 560076
Palak – 7829330187