Hotline: +91 9986267393 | +91 7795561822

Huge Opening 4 Quality Analyst/Non-Voice Process/E-mail Support/Sal Upto 4.5LPA

Hi Warm Greeting,

Huge job opportunities under one roof!!Spot offers!!Make the best use of the opportunity. Your hunt is just a call away. Dial- 7829330187 Palak

Domain: E Commerce
Process: Quality Analyst
Salary: Max 4.5 LPA

Job Description:

  • Quality Analysts are responsible to audit calls, monitor email transactions and accurately measure qualitative performance of a Champion. The measured performance need to be coached on for higher performance within agreed timelines. They play the role of a classroom facilitator, coach and supervisor.  Quality Analysts need to demonstrate effective leadership skills through developing awareness and knowledge of SWIGGY values, customer service skills, computer skills, product, policies and procedures.

 

  • The two objectives of this role are to drive effectively qualitative performance and superior customer experience of the Customer Connect Team.

Duties:

Analyst

 

  • Transaction Monitoring (Phone / Email/Chat)

 

  • Giving feedback

 

  • Prepare MIS/reports

 

  • Performing training need analysis.

 

  • Process improvement.

 

  • Leading and participating in calibration sessions.

 

  • Improving performance through interventions.

 

  • Keep in touch with Customers and Processes through taking calls for

 

  • stipulated amount of time

Coach

 

  • Provide timely, accurate and effective feedback to Champion regarding job performance

 

  • Take escalated calls, approve adjustments and monitor Champions for quality

 

  • Create development plans for champions geared to drive world class results

 

  • Complete administrative functions such as maintaining attendance, addressing disciplinary issues etc.

 

  • Partner with HR when initiating corrective action on timely basis

 

  • Analyze, suggest, develop, implement and evaluate training and coaching

WALK-IN

No.8, 2nd Floor,

Samsung Plaza,

100ft Ring Road,

BTM 2nd Stage,

Next To Vodafone,

Bengaluru, Karnataka 560076

OR CONTACT:

Palak – 7829330187

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Rivera Manpower Services

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BTM Office Address

Rivera Manpower Services,
#8, 2nd Floor, samsung plaza building,
100ft road, BTM layout 2nd stage,
Bangalore – 560076

Contact Details

Job Seekers:
7829336202 / 7829336034 / 8884777961
Corporate: 9986267393 / 8549840008

Indiranagar Office Address

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