Hotline: +91 9986267393 | +91 7795561822

Huge Opening for Quality Analyst/chat Support/e-mail Support/sal 4.5L

Job Description

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Dial – 7829336034 Chethana
Position Name : Customer Delight Executive (Non-Voice Process_Email & Chat)

Educational Qualification : 12th grade Passed/Diploma/ undergraduate/ Graduate (any stream)
Job Description

A key role in our overall social media space for providing customer satisfaction across all social platforms. This role will work within the customer care team and would require coordination with internal teams like sales and marketing from time to time in order to solve customers product and campaign related queries. One key expectation from the person handling this responsibility will be to improve brand image on complaints and grievance handling mechanism.

Responsibilities

-Proactively attend all the queries, complaints, requests across the companys social media platforms.
-Raise issues to the concerned teams and follow up for resolutions
-Proactively and continuously keep the customer and stakeholders informed about the status of the problem
-High level of individual discretion to ensure customer satisfaction and business success
-Build credibility with customers by empathizing with their problem in words, proactively understand their needs and respond promptly
-Accurately document all customer issues via emails and customer support tools, adhere to the process and follow-up timely
-Highlight the noise in the social space to the key stakeholders within the organization and ensure speedy resolutions

For more information call – 

CHETHANA 7829336034

Salary: INR 1,50,000 – 4,50,000 P.A. Night Shift Allowance+ Cab Facility

Industry:BPO / Call Centre / ITES

Functional Area:ITES BPO KPO LPO Customer Service Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Employment Type:Permanent Job, Full Time

Keyskills

Desired Candidate Profile

    Passionate and Good command over English Language, ability to effectively communicate information in written format then you at the Right place! We are on the lookout for a customer advocate like no other. Someone who can express themselves effortlessly and effectively in English.

Education-

PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

 

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Rivera Manpower Services,
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100ft road, BTM layout 2nd stage,
Bangalore – 560076

Contact Details

Job Seekers:
7829336202 / 7829336034 / 8884777961
Corporate: 9986267393 / 8549840008

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