Hotline: +91 9986267393 | +91 7795561822

Mega Drive For JPMC For International Voice/fraud &claims /Sal 5.5lacs

Job description

Hi Warm Greeting From Rivera Manpower Services

WE ARE HIRING FOR LEADING INVESTMENT BANKING COMPANY

DESIGNATION:FRAUD/CLAIMS SPECIALIST

PROCESS:INTERNATIONAL VOICE

JOB LOCATION : BANGALORE

FOR MORE INFORMATION PLEASE CALL :

Afeefa – 7829336184

Watsapp me if in case the number is busy

MINIMUM 1 YEAR OF INTERNATIONAL VOICE EXPERIENCE IS MANDATORY .

About Client Introduction :

Client is a leading global financial services firm, established over 200 years ago:
* We are the leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management.
* We have assets of $2.5 trillion and operations worldwide
* We operate in more than 100 markets.
* We have more than 243,000 employees globally.

Fraud Hotline – Specialist II

Roles and Responsibilities: (Voice operational and Rotational Shifts and Week-off)
Take ownership of each customer while empathising and prioritising customer needs
Resolve conflicts and manage customer expectations
Determine customer needs and provide appropriate solutions through relationship building
Effective verbal and written communication with both external and internal customers
Document customer account activities thoroughly and concisely
Engage in interactive dialogue with customers through active listening
Approach problems logically and with good judgement to ensure the appropriate customer outcome
Make appropriate decisions on behalf of the customer quickly and effectively
Effectively prioritise work to ensure efficiency
Conduct research as needed
Critical thinker and ability to exercise independent judgement
Accuracy and attention to detail
Required to abide by all applicable regulatory and department practices and procedures
Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools
Fluency in Windows Operating Systems and Microsoft Office tools

Required Candidate profile

Qualifications:-

Minimum of one year of customer interaction or customer support experience strongly preferred, either

by phone or face to face

Must be willing to work in an environment that requires 100% phone-based customer interaction

High School Diploma or equivalent required

Regards

Afeefa

7829336184

Rivera manpower services

Apply for this job
Share this job

Rivera Manpower Services

rivera-logo1

BTM Office Address

Rivera Manpower Services,
#8, 2nd Floor, samsung plaza building,
100ft road, BTM layout 2nd stage,
Bangalore – 560076

Contact Details

Job Seekers:
7829336202 / 7829336034 / 8884777961
Corporate: 9986267393 / 8549840008

Indiranagar Office Address

#8, 2nd Floor,CMH Road,Indiranagar, Binnamangala1st Stage,Top of jammu kashmir Bank, Landmark: Indiranagar Metro Station, Bengaluru – 560038