Warm Greetings from Rivera Manpower Services.
There is an opening for JPMC for Fraud Specialist.
For further details please contact below given number
Afeefa – 7829336184
(Kindly WhatsApp incase the number is busy)
We Looking out the candidate who have minimum 1 year of experience in Customer support profile / international voice / customer service mandatory
Process Name: International voice process
Designation: FRAUD RECOVERY and CLAIMS SPECIALIST
Shift Timings : Rotational Shift & Fixed off.
Work Location: Mumbai
Salary Package : 6 LPA
Rounds of Interviews : HR round / Voice & Accent / Manager Round
Graduate Qualifications : Any Graduates/undergraduates
Experience Needed : Experience in International BPO / Call Centre / Client Servicing / Customer Service / Technical Support / Marketing / Sales / KPO / ITES or any other relevant domain can apply.
ROLES & RESPONSIBILITY :
• Take ownership of each customer while empathizing and prioritizing customer needs
• Resolve conflicts and manage customer expectations
• Determine customer needs and provide appropriate solutions through relationship building
Problem Solving Skills
• Approach problems logically and with good judgment to ensure the appropriate customer outcome
• Make appropriate decisions on behalf of the customer quickly and effectively
• Effectively prioritize work to ensure efficiency
• Conduct research as needed
Required Candidate profile
Candidates who are with relevant experience can apply
*Possess good analytical skills – detail oriented
*Possess good communication skills, both oral and written
*Be familiar with Microsoft applications and working knowledge of MS excel
*Have a good attitude – should be committed to the work
Note : Candidates should have experience in international voice process and work location is Mumbai , However candidate should be fine relocating to Mumbai.
Rivera manpower services