Hotline: +91 9986267393 | +91 7795561822

Openings 4 Associate Manager/ Social Media/ E Commerce

    • Hi,




    • Desgnation: Associate Manager


    • Responsible for team of TLs / Floor supervisors


    • Should be proficient in managing the SLAs on daily, weekly and monthly basis


    • Empower customer experience through increased customer satisfaction and self-help


    • Achieve superior business results through outstanding management of highly motivated, high-performing team(s) and the growth and development of individuals.


    • Improve Customer Satisfaction through effective collaboration


    • Very deep understanding of call centre tools, systems and processes especially CRM, ACD, CTI aspects


    • Strong process orientation and knowledge


    • Synthesize the diverse feedback you hear from our users across, different queues, social media & app store platforms, influence and mediate between our users and product team.


    • Cultivate a culture of delivering superior solutions in order to retain our delighted users.


    • Develop and implement procedures pertinent to the effective and efficient operations and to set performance standards.


    • Provide MIS and submit weekly reports on user concerns, service failures and escalate issues on an on-going basis.


    • Lead and direct the customer support team.


    • Controlling the attrition of the team


    • Manage the absenteeism


    • Regular 1-2-1 with the team


    • Career planning for team members


    • Further details


    • Chethana 7829336034


    • Aditi 9916373388


    • Palak 7829330187


    Vijay 8884444052


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Rivera Manpower Services


BTM Office Address

Rivera Manpower Services,
#8, 2nd Floor, samsung plaza building,
100ft road, BTM layout 2nd stage,
Bangalore – 560076

Contact Details

Job Seekers:
7829336202 / 7829336034 / 8884777961
Corporate: 9986267393 / 8549840008

Indiranagar Office Address

#8, 2nd Floor,CMH Road,Indiranagar, Binnamangala1st Stage,Top of jammu kashmir Bank, Landmark: Indiranagar Metro Station, Bengaluru – 560038