Hotline: +91 9986267393 | +91 7795561822

Openings 4 Associate Manager/ Social Media/ E Commerce

    • Hi,

 

    • WARM GREETINGS FROM RIVERA MANPOWER SERVICES

 

    • Desgnation: Associate Manager

 

    • Responsible for team of TLs / Floor supervisors

 

    • Should be proficient in managing the SLAs on daily, weekly and monthly basis

 

    • Empower customer experience through increased customer satisfaction and self-help

 

    • Achieve superior business results through outstanding management of highly motivated, high-performing team(s) and the growth and development of individuals.

 

    • Improve Customer Satisfaction through effective collaboration

 

    • Very deep understanding of call centre tools, systems and processes especially CRM, ACD, CTI aspects

 

    • Strong process orientation and knowledge

 

    • Synthesize the diverse feedback you hear from our users across, different queues, social media & app store platforms, influence and mediate between our users and product team.

 

    • Cultivate a culture of delivering superior solutions in order to retain our delighted users.

 

    • Develop and implement procedures pertinent to the effective and efficient operations and to set performance standards.

 

    • Provide MIS and submit weekly reports on user concerns, service failures and escalate issues on an on-going basis.

 

    • Lead and direct the customer support team.

 

    • Controlling the attrition of the team

 

    • Manage the absenteeism

 

    • Regular 1-2-1 with the team

 

    • Career planning for team members

 

    • Further details

 

    • Chethana 7829336034

 

    • Aditi 9916373388

 

    • Palak 7829330187

 

    Vijay 8884444052

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Rivera Manpower Services

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BTM Office Address

Rivera Manpower Services,
#8, 2nd Floor, samsung plaza building,
100ft road, BTM layout 2nd stage,
Bangalore – 560076

Contact Details

Job Seekers:
7829336202 / 7829336034 / 8884777961
Corporate: 9986267393 / 8549840008

Indiranagar Office Address

#8, 2nd Floor,CMH Road,Indiranagar, Binnamangala1st Stage,Top of jammu kashmir Bank, Landmark: Indiranagar Metro Station, Bengaluru – 560038