Greetings from Rivera Manpower Services!
Currently we are hiring for IBM for a Technical process, Please go through the job description given below and call on the given number for any further clarification.
For more information contact the number given below:
Afeefa – 8981749209
Smitha – 8884777961
Chethana – 7829336034
(Kindly WhatsApp if the number is busy)
Calls can be made from 9:30am to 6:30pm on any Weekday.
As Tech Support Associate, you are responsible to effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention; maintain poise and professionalism even with very difficult and demanding customers.
- Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
- Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
- Providing remote Infrastructure support delivery and performing problem cause analysis
- Collaborating with fellow support colleagues and other internal organizations to provide superior customer service .
Required Technical and Professional Expertise :
- Minimum of up to 1-4 years of experience in IT Industry.
- Graduation is mandatory.
- Proficient to ensure customer issues are resolved in the most timely and effective manner possible.
- Demonstrable ability to handle various tasks or projects with changing priorities.
- Experience to utilize available time efficiently in order to achieve effective and efficient results.
- Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.
Rivera manpower services