Hotline: +91 9986267393 | +91 7795561822

Social Media Advisor For Leading E Commerce Firm/ SAL UPTO 3.5lpa

    • Hi,Warm greetings..!!Looking out for job???

 

    • Dial – 8884777961

 

    • Quality Analyst

 

    • Position Name : Customer Delight Executive/ (Non-Voice Process_Email & Chat)

 

    • Educational Qualification : 12th grade Passed/Diploma/ undergraduate/ Graduate (any stream)

 

    • Job Description

 

    • A key role in our overall social media space for providing customer satisfaction across all social platforms. This role will work within the customer care team and would require coordination with internal teams like sales and marketing from time to time in order to solve customers product and campaign related queries. One key expectation from the person handling this responsibility will be to improve brand image on complaints and grievance handling mechanism.

 

    • Responsibilities

 

    • -Proactively attend all the queries, complaints, requests across the companys social media platforms.

 

    • -Raise issues to the concerned teams and follow up for resolutions

 

    • -Proactively and continuously keep the customer and stakeholders informed about the status of the problem

 

    • -High level of individual discretion to ensure customer satisfaction and business success

 

    • -Build credibility with customers by empathizing with their problem in words, proactively understand their needs and respond promptly

 

    • -Accurately document all customer issues via emails and customer support tools, adhere to the process and follow-up timely

 

    • -Highlight the noise in the social space to the key stakeholders within the organization and ensure speedy resolutions

 

    • For further details call SMITHA  8884777961
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Rivera Manpower Services

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BTM Office Address

Rivera Manpower Services,
#8, 2nd Floor, samsung plaza building,
100ft road, BTM layout 2nd stage,
Bangalore – 560076

Contact Details

Job Seekers:
7829336202 / 7829336034 / 8884777961
Corporate: 9986267393 / 8549840008

Indiranagar Office Address

#8, 2nd Floor,CMH Road,Indiranagar, Binnamangala1st Stage,Top of jammu kashmir Bank, Landmark: Indiranagar Metro Station, Bengaluru – 560038