Hotline: +91 9986267393 | +91 7795561822

Team Leader For Investment Bank (International Voice) – CTC UPTO 10.5L

Job description

HI Warm Greetings,

Location : Bangalore

  • Minimum eligibility : Graduate with 8 years of Contact center and 3+ years of Team Lead experience on papers is mandate. Should have managed a team on 15+
  • Comp Ranges : Minimum salary : 5.8 Lac & Max salary can be offered to 10.5lac.
  • Hike can be offered : 30% on the last drawn CTC  or up to 10.5lac CTC only.
  • Afeefa 7829336184.

 

The Fraud Recovery process plays a key role in contributing to the profitability of Chase and directly impacts our bottom line by retaining valued customers and minimizing credit losses resulting from fraud.

Roles & Responsibilities

  • Supervise a team of 15-18 specialists with the primary goal of providing direction for the team to achieve performance goals
  • Provide regular and consistent coaching and feedback, focusing on increasing both customer and employee satisfaction
  • Plan and manage the team’s performance on the scorecard metrics and develop action plans to foster continuous improvement
  • Balance employee morale and motivation with business objectives, including customer satisfaction, error-free rate, recovery rate, probability variance, net fraud loss and efficiency
  • Manage projects as assigned within defined metrics and timelines
  • Attend staff meetings and conduct team meetings / huddles
  • Create and sustain an environment that motivates high performance, recognizes and rewards excellence of individuals and teams, and results in employee commitment
  • Resolve employee concerns with urgency and accuracy
  • Promote transparency in communication and build an atmosphere of mutual trust and cooperation
  • Engage in effective Career Development activities like effective career coaching and counselling
  • Model the organization’s core values, Culture operating principles, and philosophies – Walk the Talk

Skills & Qualification

  • Bachelors or Masters Degree is a must.
  • Leadership or experience in managing staff is an must.
  • Previous experience in Card Services would be an added advantage
  • Proficient in MS Word, Excel and PowerPoint
  • Strong analytical bend of mind with good logical reasoning abilities
  • Strong interpersonal skills at both verbal and written communication
  • Demonstrated ability to contribute significantly in strategic business partnerships
  • Demonstrated ability to train, coach, motivate and evaluate employee performance
  • Strong concepts of leadership competencies, displays ownership, accountability and reactiveness
  • Possess strong problem solving, time management, analytical and organizational skills
  • Commitment to and demonstration of Chase Operating Principles and Culture
  • Being a change agent to various changes in policies, procedures, and management styles and business direction

Regards

Afeefa

7829336184

Rivera manpower services

Apply for this job
Share this job

Rivera Manpower Services

rivera-logo1

BTM Office Address

Rivera Manpower Services,
#8, 2nd Floor, samsung plaza building,
100ft road, BTM layout 2nd stage,
Bangalore – 560076

Contact Details

Job Seekers:
7829336202 / 7829336034 / 8884777961
Corporate: 9986267393 / 8549840008

Indiranagar Office Address

#8, 2nd Floor,CMH Road,Indiranagar, Binnamangala1st Stage,Top of jammu kashmir Bank, Landmark: Indiranagar Metro Station, Bengaluru – 560038