WARM GREETINGS FROM RIVERA MANPOWER SERVICES!!!
- Huge job opportunities under one roof!!Spot offers!!Make the best use of the opportunity. Your hunt is just a call away.
Dial – 9916810679
PROCESS : TECHNICAL SUPPORT
Role & Responsibilities:
- Responds to customer technical problems/issues related to technical issues via phone.
- Owns customer issues from beginning to resolution (handles in place).
- Assists customers by diagnosing problems and providing resolutions for technical and service issues.
- Uses troubleshooting techniques and tools to identify products that are defective and follows guidelines in issuing service calls/contacts.
- Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
- Recreates, identifies and provides input on unique or recurring customer problems.
- Remains knowledgeable of Company’s product line, current industry products and technologies.
- Focuses on delivering a positive customer experience according to Company standards.
- Monitors and tracks issues to ensure accurate resolution.
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